Refund policy

Refund & Return Policy

ALL SALES ARE FINAL — WHERE PERMITTED BY LAW

At SnugNest, we are committed to providing high-quality pet products and a positive shopping experience.

Please carefully review your order before completing your purchase.

All Sales Are Final

All purchases are considered final, except where returns, refunds, cancellations, or other remedies are required by applicable consumer protection laws.

Where legally permitted, we do not accept voluntary returns, refunds, exchanges, or cancellations for:

  • Changing your mind after purchasing.

  • Accidentally placing an order.

  • Ordering the wrong size, color, quantity, or variant.

  • No longer wanting or needing the product.

  • Personal dissatisfaction with the product's design or appearance.

  • Finding the same or a similar product elsewhere at a lower price.

  • Refusing delivery because you no longer want the product.

Orders may enter processing immediately after purchase. Order changes and cancellations cannot be guaranteed.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us at getsnugnest@outlook.com.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos of the affected item, where reasonably available.

  • Pictures of the original packaging, if available.

We ask that visible shipping damage be reported within 48 hours of delivery, whenever reasonably possible.

This helps us investigate damage with our fulfillment and shipping partners.

Failure to report within 48 hours does not remove statutory consumer rights.

After reviewing your claim, we will provide an appropriate resolution as required by applicable law, which may include repair, replacement, price reduction, or refund.

Returns and Exchanges

We do not offer voluntary returns or exchanges for change-of-mind purchases, except where required by law.

If a return is legally required or approved by SnugNest, please contact our support team before returning any item.

Do not ship products to an address that has not been confirmed by our customer support team.

For approved voluntary returns, products should be unused and in their original packaging where reasonably possible. Different rules may apply to returns made under statutory consumer rights.

Return Shipping

For voluntary returns specifically approved by SnugNest, customers may be responsible for their own tracked return shipping costs.

For statutory withdrawals, defective products, incorrect orders, or other legally required returns, shipping responsibilities will be determined according to applicable law.

Refund Processing

Once a refund has been approved, it will be processed through the original payment method unless otherwise agreed or legally required.

Financial institutions may require additional processing time before the refund appears.

Any applicable statutory refund deadlines will be respected.

Statutory Consumer Rights

Nothing in this policy limits any mandatory rights relating to withdrawal, cancellation, defective products, incorrect orders, delivery, or legal guarantees.

For example, eligible EU online consumers generally have a 14-calendar-day withdrawal right from delivery, subject to legally recognized exceptions.

Products sold in minimum order quantities (MOQ) are not automatically excluded from these rights.

Contact

For refund, return, or exchange inquiries, email getsnugnest@outlook.com.

Final Sale Agreement

By placing an order with SnugNest, you acknowledge that you have been provided access to and agree to this Refund & Return Policy, to the extent permitted by law.

All sales are final where permitted by law. We do not voluntarily accept cancellations, refunds, or returns simply because a customer changes their mind after purchasing.

Nothing in this agreement limits mandatory statutory consumer rights.